Note: These have been our policies since 1999.

All sales are final.  Returns are accepted only for defective merchandise, grain mills, water filters and other hard goods.

A defective item to be returned must be in original packaging and be received by us in good condition. (So pack it carefully.)

You must notify us of your desire to return an item within three (3) days of receipt of the item, and you must return it within two (2) weeks of receipt of the item.

There is a 15% restocking fee for returned items.

Books and manuals are not returnable.

Food items (canned goods or bulk packaged foods) will be replaced if damaged beyond use or if there is a problem with the product.  Please note that we do not issue refunds, we replace product.  We may require that you return defective product to us.

The following is from our FAQ Page:

"What is your policy on product damaged in shipment?"

Shipping damage MUST be notated on delivery ticket at the time of delivery (specifying the number of cases damaged) and MUST be reported to us within 72 hours of receipt of shipment (stating which products were damaged) in order for goods to be replaced. If these are not done, product cannot be replaced.
 

"There are dented cans in my shipment."

(This is not-so-frequently-asked, but in case it comes up . . .) Hopefully, you followed the instructions in the answer to the previous question. As to the dented cans, that may or may not be a problem. If you noted it on the delivery ticket and reported it in time, the shipper will have to make good, and the cannery will re-ship. If you didn't, open the can and re-pack the contents into glass jars. Keep the food dry and it will still last a year or longer.You can tell if the seam has been broken by sight and smell. Is there any powder in the bottom of the case? If so, the seam has likely been broken (could also be from the cannery). Smell along the seam of the dented can. You'll smell the contents if the seam has been broken.

I regularly accept dented shipments using those tests. As long as a can opener will work on one or the other end of the can, I'm happy.

We've been trained from childhood not to buy dented cans from the supermarket. Wet-packed foods are dangerous if the interior enamel is broken. Not so with dehydrated, as long as the seams are intact (and you can open the can).

I have, right now, in our food storage, cans of Buckwheat Pancake Mix that are swollen. The ends of the cans are actually bowed out. The reason for it is that, during shipment, a temperature change caused the little moisture that was in the air to react with the leavening in the mix and made carbon dioxide. The increased interior pressure swelled the ends of the cans.

I shook a can to make sure the mix was not near where I started the can opener, so the pressure wouldn't spray pancake mix all over the kitchen. Phyllis fixed Buckwheat Pancakes for us and they were great! No one died, nor even got sick.

I wouldn't dream of doing that with a wet-packed product! It'd kill us. But germs can't multiply in dehydrated food. They need water to multiply and become a killing/sickening force. Dehydrated foods are a "whole different ballgame" from wet-packed, grocery-store-bought foods. Americans are just not used to using and dealing with them.

(At this point, I know somebody out there is thinking we're just trying to weasel out of replacing product. NOT SO! If you're afraid of a severe dent or a swollen can, the cannery will replace it, if you notify us in a timely manner. You need to be aware of the facts in case the time does come when we won't be able to replace product. We'll replace it as long as we're able to. You will likely be asked to return the defective product, so don't discard it.)

Over the years, we've had people return "severly damaged" cans (as they described them on the phone), and when we got them back, there was a minor dent in the can that had no effect on the contents nor on the ability to open the can. It's our American upbringing. (Unfortunately, a lot of those people aren't going to make it through a disaster because of that mindset.)

Let us know what you want replaced. The cannery (and shipping company) will take care of it. (The shipping company *may* want to inspect and take possession of the damaged goods, so please be ready to provide it to them.)